Terms & Conditions

Welcome to MR Traders. By accessing or using our website, mobile application, or services, you agree to be bound by the following Terms and Conditions. If you do not agree with any of these terms, please do not use our services.

📜 1. Acceptance of Terms

By placing an order or creating an account on our platform, you confirm that you are at least 18 years of age, legally capable of entering into binding contracts, and that the information you provide is accurate, complete, and current. These Terms constitute a legally binding agreement between you and MR Traders.

🛒 2. Orders & Pricing

• All prices are listed in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice. The price at the time of placing your order is the final price charged.
• We reserve the right to cancel or refuse any order at our discretion, including orders with pricing errors.
• Product availability is not guaranteed — if an item is out of stock after you place an order, we will notify you and offer a refund or substitution.
• Promotional prices and discount codes are valid for a limited time and cannot be combined with other offers unless explicitly stated.

🚚 3. Delivery Policy

• We currently deliver within select pincodes in Delhi NCR. Delivery availability is shown at checkout.
• Free delivery is offered on all orders above ₹299. A delivery fee of ₹30 applies to orders below this amount.
• Delivery time slots are estimates and not guaranteed. We are not liable for delays caused by traffic, weather, or force majeure events.
• Someone must be available at the delivery address to receive the order. If no one is available, we will attempt re-delivery once. Subsequent re-delivery may incur additional charges.
• Perishable items that cannot be delivered due to customer unavailability may not be eligible for refund.

↩️ 4. Returns & Refunds

• You may return a product within 24 hours of delivery if it is damaged, defective, or incorrect.
• To initiate a return, contact us via phone or WhatsApp with your order ID and a photo of the issue.
• Refunds are processed within 3–5 business days to the original payment method.
• Perishable goods (fruits, vegetables, dairy) are not eligible for returns unless they arrive in damaged or inedible condition.
• Products must be unused, in their original packaging, and with all seals intact to be eligible for return.

💳 5. Payments

We accept UPI, credit/debit cards, net banking, and cash on delivery. All online payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your card or banking credentials. In case of a payment failure, please do not retry immediately — contact us to confirm before attempting again to avoid duplicate charges.

👤 6. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You must notify us immediately if you suspect unauthorised access to your account.
• We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
• Each customer is allowed one account. Duplicate accounts may be merged or removed.

🚫 7. Prohibited Activities

When using our platform, you agree not to:

• Use our service for any unlawful or fraudulent purpose
• Place false or misleading orders
• Attempt to gain unauthorised access to our systems
• Post false reviews or manipulate ratings
• Use automated tools to scrape, crawl, or extract data from our website
• Resell products purchased from us without our written consent

⚖️ 8. Limitation of Liability

MR Traders shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services or the products purchased. Our maximum liability to you for any claim shall not exceed the amount paid by you for the specific order giving rise to such claim.

🔄 9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We will notify registered users of material changes via email.

⚖️ 10. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

📞 11. Contact Us