Privacy Policy

At MR Traders, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, why we collect it, and how we use and safeguard it.

📋 1. Information We Collect

We collect the following types of information when you use our website or services:

• Personal Details: Your name, mobile number, email address, and delivery address when you register or place an order.
• Transaction Data: Order history, payment method (we never store card/UPI credentials), purchase amounts, and delivery details.
• Device & Usage Data: IP address, browser type, pages visited, time spent on the site, and referring URLs to improve our service.
• Location Data: Approximate location (pincode) used to estimate delivery availability and charges.
• Communication Records: Messages and queries you send us via chat, email, or WhatsApp for support purposes.

🎯 2. How We Use Your Information

We use the collected data to:

• Process and fulfil your orders and send delivery updates
• Create and manage your account securely
• Send order confirmations, invoices, and receipts
• Provide personalised product recommendations
• Send promotional offers, deals, and festive discounts (only if opted in)
• Resolve complaints, disputes, and customer support queries
• Improve our website, products, and services based on usage analytics
• Comply with applicable laws and regulations

🔒 3. Data Security

We take the security of your personal data seriously. We use industry-standard measures including 256-bit SSL encryption for all data transmission, secure and encrypted storage for personal information, and role-based access controls so only authorised team members can access your data.

All payment transactions are processed through trusted payment gateways (Razorpay / Paytm) and we never store your full card numbers or UPI PINs.

🤝 4. Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data only with:

• Delivery Partners: Name, address, and phone number shared with delivery riders to fulfil your order.
• Payment Processors: Transaction data shared with payment gateways for processing.
• Analytics Providers: Anonymised, aggregated usage data for website analytics.
• Legal Authorities: When required by law, court order, or regulatory requirements.

🍪 5. Cookies

We use cookies to maintain your login session, remember your cart items, analyse website traffic, and serve relevant offers. You can disable cookies in your browser settings, but this may affect the functionality of our website. We use strictly necessary cookies, performance cookies, and functionality cookies — we do not use third-party advertising cookies.

👶 6. Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

⚙️ 7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise these rights, email us at contact@kiranahouse.com

🔄 8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Order records are retained for 7 years as required by Indian tax and business laws. You may request account deletion at any time; upon deletion, your personal data will be anonymised or deleted within 30 days, except where retention is legally required.

✏️ 9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Continued use of our services after such changes constitutes acceptance of the updated policy.

📞 10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us: